National contact point

(*) mandatory fields

* Name

* Surname

* City of Residence

* Country of Residence

* Citizenship

* Telephone number
(with country code - e.g. +39 for Italy)

* E-mail

* Confirm E-mail

* Are you registered with the Health System of a European Union State?

YES NO

Country of the European Union in which you are registered with

Country of Interest for cross-border healthcare

* Reason for the Request

* Details of the Request
(Maximum number of characters 1,800)

Track Number

If in the past you have already submitted other requests on the same subject, help us access your previous request by entering the numeric code that is contained in the email response.

*Disclosure for the protection of personal data

Pursuant to ART. 13 of Legislative Decree no. 196/03 and subsequent amendments, and with knowledge in particular that:
- The Ministry of Health will carry out the processing of personal data, in compliance with Italian applicable law;
- The personal data processed are essentially identifying data such as biographical data, telephone number and e-mail address. 
The Ministry may also come into possession of sensitive data as defined in Art. 4 , paragraph I, letter. 
d) Legislative Decree 196/2003 - that is data suitable to determine: racial and ethnic origin; religious, philosophical or other beliefs; political opinions; membership of parties unions, associations or organizations of religious , philosophical or political nature; data disclosing health conditions and sex habits - if such data is communicated within the scope of the service requested.
- The processing of the data is aimed at servicing the requests addressed to the National Contact Point at the Ministry of Health through the appropriate online form (available in the Ministry website section  " Healthcare in the European Union "), and at producing anonymous statistics regarding the service utilization, the categories of users and the recurring issues addressed.
- Data will be gathered and processed, manually and /or with computerised instruments suitable to ensuring security and confidentiality in respect of the regulations set out in D.Lgs. 196/2003 .
- The supply of personal data and e-mail address is necessary to provide the service requested to the Ministry of Health. The lack of mandatory data will make it impossible to provide the service required.
- Without the consent of the person concerned the Ministry of Health will not be able to provide the service requested. The person concerned can, at any time, withdraw the consent previously given, by contacting the Responsible for the data processing. The withdrawal of consent will result in immediate end of all activities relating to the request for which the consent was given, and the erasure of such request from the databases supporting the handling of requests.
- The personal data may be disclosed to other entities inside and outside the Ministry , responsible for the data processing  to manage the request, even partially.
- Personal information also may be disclosed to the following personnel or entities: 
a) Employees and agents in charge of managing the requests, or part of them, 
b) Authorities or public administrations, including the institutions of the European Union,  for the fulfilment of any legal obligation.
- The Controller of the data processing is the Ministry of Health, Via G. Ribotta , 5, 00144 - Rome
- The Responsible for the data processing is Chiara Marinacci, Direzione Generale della Programmazione Sanitaria, ufficio II ex DG RUERI, Via G. Ribotta, 5, 00144 - Roma, tel. +39 06 59941
- At any time you may exercise your rights towards the Owner of (or the Responsible for) the data processing , in accordance with article 7 of Legislative Decree 196/2003 , which for your convenience is hereafter reproduced in original and translated in English.
D.lgs n. 196/2003
Art. 7
(Diritto di accesso ai dati personali ed altri diritti)
1. L'interessato ha diritto di ottenere la conferma dell'esistenza o meno di dati personali che lo riguardano, anche se non ancora registrati, e la loro comunicazione in forma intelligibile.
2. L'interessato ha diritto di ottenere l'indicazione:
a) dell'origine dei dati personali;
b) delle finalit� e modalit� del trattamento;
c) della logica applicata in caso di trattamento effettuato con l'ausilio di strumenti elettronici;
d) degli estremi identificativi del titolare, dei responsabili e del rappresentante designato ai sensi dell'articolo 5, comma 2;
e) dei soggetti o delle categorie di soggetti ai quali i dati personali possono essere comunicati o che possono venirne a conoscenza in qualit� di rappresentante designato nel territorio dello Stato, di responsabili o incaricati.
3. L'interessato ha diritto di ottenere:
a) l'aggiornamento, la rettificazione ovvero, quando vi ha interesse, l'integrazione dei dati;
b) la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione di legge, compresi quelli di cui non e' necessaria la conservazione in relazione agli scopi per i quali i dati sono stati raccolti o successivamente trattati;
c) l'attestazione che le operazioni di cui alle lettere a) e b) sono state portate a conoscenza, anche per quanto riguarda il loro contenuto, di coloro ai quali i dati sono stati comunicati o diffusi, eccettuato il caso in cui tale adempimento si rivela impossibile o comporta un impiego di mezzi manifestamente sproporzionato rispetto al diritto tutelato.
4. L'interessato ha diritto di opporsi, in tutto o in parte:
a) per motivi legittimi al trattamento dei dati personali che lo riguardano, ancorché pertinenti allo scopo della raccolta;
b) al trattamento di dati personali che lo riguardano a fini di invio di materiale pubblicitario o di vendita diretta o per il compimento di ricerche di mercato o di comunicazione commerciale.
Article 7
(Right of access to personal data and other rights)
1 . The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in intelligible form.
2 . The interested party has the right to obtain the indication of:
a) the origin of personal data;
b) the purposes and methods of treatment;
c) the logic applied in case of treatment with the aid of electronic instruments ;
d) the identity of the controller, manager and the representative appointed under article 5 , paragraph 2;
e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State , managers or agents.
3 . The interested party has the right to:
a) updating , rectification or , when interested , integration of data;
b) the cancellation , transformation into anonymous form or blocking of the data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
c) certification that the operations in letters a ) and b) have been notified , also in reference to their contents , to those to whom the data were communicated or distributed, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right.
4 . The interested party has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data , pertinent for collection purposes ;
b) the processing of personal data concerning him for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.

* I authorize the Ministry of Health to process my personal data for institutional purposes. I declare that I have read the above information (Disclosure for the protection of personal data) pertaining to the Legislative Decree 30/06/2003 n.196.

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Date publishing: 4 april 2014, last modified 7 august 2019