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Emergency in Ukraine

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Emergency in Ukraine


Useful information regarding health assistance for the population arriving from Ukraine: access to treatment, Covid-19, vaccinations, green certification, pets.

Phone number for public service: 1500 - operational 24 hours a day and from 8 a.m. to 8 p.m. in Ukrainian and Russian languages. 


  • Health care on arrival in Italy 

In order to access, on arrival in Italy, the health care of the Italian National Health Service you must have an STP code - Straniero temporaneamente presente (Temporarily present foreigner), which allows you to access urgent and essential care, such as access to emergency rooms, vaccinations, prescriptions for clinical exams, specialist visits and medicines.

The STP code is issued by public health facilities with one's personal identification information.


  • Health care following application for residence permit for temporary protection 

The application for residence permit for temporary protection guarantees health care on the national territory, with equal treatment as Italian citizens, through registration with the local health authority of residence. "Home" means the address listed on the application for residence permit for temporary protection.
The application for residence permit allows for the assignment of the general practitioner and/or paediatrician of your choice. Enrolment is usually done at an office or service desk, called "physician choice and revocation." At the same location, it will be possible to choose the family doctor and/or the paediatrician for minors. A paper document will be issued which will include:

  • the identification code
  • the name
  • the name of the physician and/or paediatrician chosen.

Each family doctor or paediatrician chosen has an outpatient clinic and must guarantee, free of charge, general medicine visits, during established hours and days. You must see your doctor and paediatrician for any specialist and pharmaceutical prescriptions. Physician-prescribed medications are provided by pharmacies.

  • Maternity protection

All women in Italy are entitled to maternity protection. If you are pregnant, you should see your family doctor for:

  • Assistance in pregnancy: obstetric visits, ultrasounds, checks and instrumental examinations
  • Childbirth care: assistance during labour and delivery
  • Post-partum care: specifically post-partum visits.


  • Hospitals

A written request from the family doctor is required for hospitalization, but in a health emergency situation, hospitalization is ordered by the doctor of the Emergency Room, which can be accessed for any emergency.


  • Covid-19 Vaccinations

To protect everyone's health Italy offers free Covid-19 vaccination (5 years and older). With vaccination comes the issuance of a COVID-19 Green Certification (green pass) through which you can more easily access transportation and other facilities.

You can request the vaccination at your nearest local health authority

Foreigners vaccinated in Ukraine already in possession of the COVID-19 Green Certification with QR code can also use it in Italy.

Foreigners vaccinated in Ukraine in the last six months with Pfizer, Moderna, Astrazeneca, Johnson&Johnson or Novavax vaccine (or equivalent COVISHIELD, R-Covi, FIOCRUZ) without Green Certification, can apply for recognition and get the green pass by presenting identification documents and vaccination documentation at the nearest local health authority.

Foreigners not vaccinated or vaccinated with other vaccines, notwithstanding the possibility to be vaccinated in Italy, must undergo a Covid test for which, in case of negativity, a green Covid-19 certification is issued, lasting 72 hours for molecular swabs and 48 hours for antigenic swabs.


  • Green pass issuance

In Italy, every time you take a Covid-19 test or you receive a Covid-19 vaccine shot or in the case of certified Covid-19 recovery, a Covid-19 green certification (green pass) is automatically issued. Carry it with you at all times along with your passport or other identification.


  • Entry into and movements within Italy

Until 31 March 2022, if you do not have a valid Covid-19 green certification (green pass) you must undergo molecular or rapid SARS-CoV-2 testing within 48 hours of entering Italian territory. After swabbing, monitor your health for five days (self-monitoring) and wear an FFP2 type mask.

You can always use public transportation if you have a valid COVID-19 green certification of vaccination or recovery.

For 5 days from the date the swab was taken after entry into Italy, you may use public transportation to reach your home or a health facility or a shelter even if you do not have a valid COVID-19 green certification of vaccination or recovery. In this case, the use of public transport is allowed with valid negative test. Remember that the tests will be valid for 72 hours if molecular or 48 hours if antigenic.


  • Prevention measures for Covid

Always carry a mask with you and wear it indoors, in crowds, or if you think you have come into close contact with a positive case.

Keep a safe distance of at least one meter, wash your hands often with soap and water or disinfect them with a hydroalcoholic solution; air the rooms where you reside several times during the day; avoid sharing of bottles and glasses.

FFP2 masks are mandatory on public transport.

Please note: Children under six years of age and persons with medical conditions or disabilities that are incompatible with the use of a mask should not wear a mask.


  •  In case of Covid positivity

If you contract Covid-19, follow the Italian rules.

At least ten days of isolation from the first positive swab of which the last three were symptom-free (excluding loss of taste and smell).

Isolation days are reduced to seven for those who received the booster dose, have completed the vaccine cycle less than 120 days before, or have been cured of Covid-19 for less than 120 days.

You can only come out of isolation after a negative test. If you continue to test positive with molecular or antigenic tests and have not had any symptoms for at least 7 days (excluding loss of taste or smell) you can stop isolation at the end of 21 days


  • Other vaccinations

You can get vaccinations for diphtheria, tetanus, whooping cough, polio, measles, mumps, rubella, and - as assessed by health authorities - other vaccinations that will be offered free to you and your children.


  • Tuberculosis screening

You can, in addition, get screened for tuberculosis.


  • Pets

You can bring your pets into Italy in derogation of the European authorization procedures. In the case of border controls, the authorities may ask you to send the data by email to the Ministry of Health ([email protected]): species and number of animals (maximum 5), their identification information (if possible), the name of the owner and the destination address in Italy.


  • For further information

You can go to your nearest health care facility in person or call the toll-free 1500 number or the toll-free number for the region where you are located.

For requests regarding bringing pets from Ukraine into Italy, please write to [email protected].
For information regarding your stay in Italy download the leaflet in Ukrainian, Russian, Italian and English Benvenuto in Italia (Welcome to Italy).


See also



Data di ultimo aggiornamento 6 aprile 2022



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